Inquiry Type
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department
Inquiry equipment
phone number
email
Inquiry details
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Consent to collection and use of personal information
Consent to collection and use of personal information
Collection and use of customer information
If HDC (hereinafter referred to as the “Company”) wishes to collect, use, or provide to a third party the personal information of the customer (hereinafter referred to as the “Customer”) for the purpose of handling customer inquiries and complaints received through its website, the Company must obtain the customer’s consent in accordance with Article 15, Paragraph 1, Item 1, Article 17, Paragraph 1, Item 1, Article 22, Paragraph 3, Article 23, Item 1, and Article 24, Paragraph 1, Item 1 of the Personal Information Protection Act. Accordingly, the Company hereby notifies you of the following collection, use, and provision of personal information for the purpose of handling customer inquiries and complaints in accordance with relevant laws and regulations. We ask for your consent.
■ Matters regarding collection and use
1. Purpose of collection and use of personal information
The company uses the collected personal information for the following purposes.
○ Receiving customer complaints and handling civil complaints
○ Other (customer suggestions, etc.) Investigation and processing of matters requested by customers regarding the company, etc.
○ Use as basic data for website improvement
2. Items of personal information to be collected
The company collects the following personal information for consultation and complaint handling at customer request.
○ Required information: Name, email
○ Optional information: Contact information
3. Retention and use period of personal information
The above personal information may be retained and used for 3 months from the date of consent to collection and use or until consent is withdrawn.
However, after the purpose of collection and use is achieved, the information will be retained and used only to the extent necessary for additional investigations, handling of complaints, and provision of customer convenience related to the purposes stated above.
※ You may refuse to consent to the collection and use of the above personal information, and may withdraw your consent at any time.
However, if you refuse to consent, you may experience disadvantages such as restrictions on investigations, consultations, and responses at customer requests, such as customer service and handling of civil complaints.
If HDC (hereinafter referred to as the “Company”) wishes to collect, use, or provide to a third party the personal information of the customer (hereinafter referred to as the “Customer”) for the purpose of handling customer inquiries and complaints received through its website, the Company must obtain the customer’s consent in accordance with Article 15, Paragraph 1, Item 1, Article 17, Paragraph 1, Item 1, Article 22, Paragraph 3, Article 23, Item 1, and Article 24, Paragraph 1, Item 1 of the Personal Information Protection Act. Accordingly, the Company hereby notifies you of the following collection, use, and provision of personal information for the purpose of handling customer inquiries and complaints in accordance with relevant laws and regulations. We ask for your consent.
■ Matters regarding collection and use
1. Purpose of collection and use of personal information
The company uses the collected personal information for the following purposes.
○ Receiving customer complaints and handling civil complaints
○ Other (customer suggestions, etc.) Investigation and processing of matters requested by customers regarding the company, etc.
○ Use as basic data for website improvement
2. Items of personal information to be collected
The company collects the following personal information for consultation and complaint handling at customer request.
○ Required information: Name, email
○ Optional information: Contact information
3. Retention and use period of personal information
The above personal information may be retained and used for 3 months from the date of consent to collection and use or until consent is withdrawn.
However, after the purpose of collection and use is achieved, the information will be retained and used only to the extent necessary for additional investigations, handling of complaints, and provision of customer convenience related to the purposes stated above.
※ You may refuse to consent to the collection and use of the above personal information, and may withdraw your consent at any time.
However, if you refuse to consent, you may experience disadvantages such as restrictions on investigations, consultations, and responses at customer requests, such as customer service and handling of civil complaints.
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